Talk
Click-to-call from any screen in the CRM
See a number, click it, talk. No typing digits, no copying, no forgetting to log the call. Use your phone SIM or the cloud, and add a call button to your website.
2 ways
SIM or cloud calling
Auto-log
calls with notes and outcome
1 snippet
website call widget
Anywhere in CRM
Every phone number is a call button
From the lead list, a task, a report row or a WhatsApp chat, any number can be called with one click on web or one tap on mobile. Agents stop copying numbers into a dialer and make more calls each hour.
- Web and mobile app
- Lists, tasks and chats
- Keyboard shortcut to dial
Web and mobile app
Lists, tasks and chats
Keyboard shortcut to dial
SIM vs cloud
Choose how the call is placed
Cloud calling rings the agent first, then the customer, with recording and a business caller ID. SIM calling uses the phone's own number through the mobile app. Pick per team based on cost, recording needs and caller ID rules.
- Cloud: recorded, business ID
- SIM: uses the phone plan
- Switch per team or agent
Cloud: recorded, business ID
SIM: uses the phone plan
Switch per team or agent
Auto-log
The call writes itself to the lead
When the call ends, the lead shows the duration, status and recording where available, and a prompt asks for the outcome and next follow-up. Managers get accurate call counts because nobody has to remember to log.
- Duration and status captured
- Outcome prompt after hangup
- Next follow-up set inline
Duration and status captured
Outcome prompt after hangup
Next follow-up set inline
Website widget
Let visitors request a call
Add one snippet to your site and visitors can enter a number to get a call back within seconds. The enquiry becomes a lead, is routed by your rules, and the first agent free dials the visitor.
- Single-line install
- Routes by your rules
- Business-hours aware
Single-line install
Routes by your rules
Business-hours aware
Caller ID
Show a number customers recognise
Cloud calls present your business number, so customers pick up and can call back to the same line. Calls do not expose agents' personal numbers, which also keeps leads with the company when someone leaves.
- Business number as caller ID
- Agent numbers stay private
- Callback reaches the same team
Business number as caller ID
Agent numbers stay private
Callback reaches the same team
Call from WhatsApp
Move from chat to call
Reading a WhatsApp reply that says call me, the agent clicks the number on the same lead and dials. The call joins the same timeline as the chat, so the next person sees both together.
- Call and chat on one lead
- No app switching
- One combined history
Call and chat on one lead
No app switching
One combined history
How it works
- 1
Pick SIM or cloud
Connect a telephony provider or enable SIM calling in the mobile app.
- 2
Click a number
Click any phone number on web or tap it on mobile to start the call.
- 3
Save the outcome
Add a disposition and next follow-up; the call is logged on the lead.
Works with
Used in these industries
Related features
Frequently asked questions
Does SIM calling record the call?
Not reliably. SIM calls are logged with time and duration where the phone allows it, but audio recording is dependable only with cloud calling.
Can customers see the agent's personal number?
With cloud calling they see your business number. With SIM calling they see the phone's number.
Does the website widget work on any site?
Yes, any site where you can paste a script, including WordPress, Shopify and custom builds.
Who pays for call minutes?
Cloud call charges come from your telephony provider, and SIM calls use the agent's phone plan.
Does it work without the mobile app?
Cloud click-to-call works on web by ringing the agent's phone first. The app adds SIM calling and notifications.
See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.