WhatsApp and messaging - Coming soon
WhatsApp Cloud API integration
The official WhatsApp Business route: team inbox, templates, broadcasts and chatbot, all tied to the lead.
What you can do
Team inbox
Every customer chat sits on the lead record, visible to the right people.
Template messages
Create templates, track Meta approval status and send them from automations.
Opt-in broadcast
Send campaigns only to contacts who have opted in, with delivery and failure reports.
Chatbot monitoring
A heartbeat check alerts you if the bot stops responding.
How it works
- 1
Connect your Meta business account
Sign in and select the WhatsApp Business account and number.
- 2
Submit templates
Create the templates you need; Meta approves them, usually in minutes to hours.
- 3
Switch on the inbox
Assign chat ownership rules and start replying from Gandiv.
Data map
| Partner field | Gandiv field | Direction | Frequency |
|---|---|---|---|
| Contact phone | Lead phone | Both ways | Real time |
| Message, media | Lead timeline | Both ways | Real time |
| Template status | Template library | Into Gandiv | On change |
Good to know
- Availability
- Coming soon
- Setup time
- About 30 minutes plus Meta approval
- Requirements
- A Meta business account and a phone number not already used on WhatsApp.
- Plans
- Included in Gandiv (Rs 399/user/month + GST)
Frequently asked questions
Who pays Meta's conversation fees?
Meta bills conversation charges. We pass them through at cost and show them separately.
Can we keep using the WhatsApp Business app on this number?
A number on the Cloud API cannot be used in the app at the same time. Plan the number accordingly.
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See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.