Talk
SMS and email in one timeline with calls and chats
Send transactional and promotional SMS with DLT handled properly, sync your mailbox, run simple sequences, and see who opened what, all on the lead.
DLT helper
template and header guide
2-way
email sync
Open and click
tracking
DLT helper
Get SMS templates through DLT
Indian SMS needs a registered sender header and approved templates. Gandiv keeps your DLT header, template IDs and variable mapping in one place, and blocks a send that does not match an approved template before it fails at the operator.
- Header and template ID store
- Variable mapping check
- Block non-matching sends
Header and template ID store
Variable mapping check
Block non-matching sends
SMS from the lead
Send a text in two clicks
Pick an approved template from the lead, fill the variables from lead fields and send. Delivery status comes back to the timeline, so the agent knows whether the payment link or visit address actually reached the customer.
- Delivery status on timeline
- Variables from fields
- Bulk send to a segment
Delivery status on timeline
Variables from fields
Bulk send to a segment
Email sync
Your mailbox, inside the CRM
Connect Gmail or Outlook and emails with a lead appear on their timeline, both sent and received. Reply from the lead screen with templates and attachments, and your team no longer forwards threads to share context.
- Gmail and Outlook
- Sent and received on timeline
- Templates and attachments
Gmail and Outlook
Sent and received on timeline
Templates and attachments
Sequences
Automate a short drip
Build a sequence of emails, SMS or WhatsApp messages spaced over days, such as a welcome, a reminder and a final nudge. The sequence stops when the lead replies, books a visit or is marked lost.
- Multi-step, multi-channel
- Stops on reply or booking
- Per-step delay
Multi-step, multi-channel
Stops on reply or booking
Per-step delay
Tracking
See opens, clicks and bounces
Email opens and link clicks show on the lead, with bounces and unsubscribes recorded. Treat opens as a hint rather than proof, since mail apps can prefetch, but a click on a pricing link is a clear signal to call.
- Link click tracking
- Bounce and unsubscribe handling
- Hot-lead alert on click
Link click tracking
Bounce and unsubscribe handling
Hot-lead alert on click
Sender setup
Set up your domain for delivery
Add SPF and DKIM for your sending domain so mail reaches the inbox instead of spam. Gandiv shows which records are missing and gives the exact values to paste into your DNS provider.
- SPF and DKIM checks
- Exact DNS values shown
- Sending limits explained
SPF and DKIM checks
Exact DNS values shown
Sending limits explained
How it works
- 1
Register and connect
Add your DLT header and templates, and link your mailbox.
- 2
Send from the lead
Pick a template, fill the variables and send SMS or email.
- 3
Track and follow up
See delivery, opens and clicks, then call the engaged leads.
Works with
Used in these industries
Related features
Frequently asked questions
Do you handle DLT registration for me?
Registration is done with your telecom operator's DLT portal by your business. Gandiv stores your header and template IDs and checks sends against them.
Which SMS providers can I use?
You bring your own SMS provider account, and supported options are listed in the integrations area. SMS charges are billed by the provider.
Can I send promotional email in bulk?
Yes, to contacts who have not opted out, with an unsubscribe link. For large volumes, a dedicated email service is advisable.
Will emails go to spam?
Setting up SPF and DKIM and sending relevant mail helps a lot. We cannot guarantee inbox placement, as providers decide.
Does email sync read my whole inbox?
It syncs only conversations with people who match leads in your CRM. You control which mailboxes are connected.
See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.