Telephony - Coming soon
Exotel integration
Cloud numbers, click-to-call and recordings through Exotel, logged automatically on the lead.
What you can do
Click-to-call
The agent clicks, Exotel bridges the call, and Gandiv logs it.
Recording and transcript
Recordings are fetched and sent through the AI pipeline for transcript and scoring.
IVR and missed calls
Incoming and missed calls create or update leads and notify the owner.
How it works
- 1
Add Exotel credentials
Enter your account SID, API key and virtual number.
- 2
Set callbacks
Point call-status webhooks at the address Gandiv shows you.
- 3
Place a test call
Confirm the call, recording and timeline entry appear.
Data map
| Partner field | Gandiv field | Direction | Frequency |
|---|---|---|---|
| Call SID | Call log id | Into Gandiv | Real time |
| Duration, status | Call outcome | Into Gandiv | Real time |
| Recording URL | Recording | Into Gandiv | After call |
Good to know
- Availability
- Coming soon
- Setup time
- About 15 minutes
- Requirements
- An Exotel account with a virtual number and API access.
- Plans
- Included in Gandiv (Rs 399/user/month + GST)
Frequently asked questions
Who pays call charges?
Call minutes are billed by Exotel to you. Gandiv does not mark them up.
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See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.