Grow and run
Customers track and pay in their own portal
Give customers an OTP login where they see quotes, invoices, application status and documents, upload what you need and pay online, so fewer calls ask for an update.
OTP login
No passwords for customers to forget
Doc checklist
Customers upload against a list you define
Pay online
Pay invoices and instalments from the portal
Customer view
One place for everything they ask about
After login by OTP on their mobile number, customers see their quotes, invoices, payments, application status, bookings and tickets. The questions your team answers daily, like where is my file or what is pending, are answered without a call.
- Quotes and invoices
- Status in plain words
- Tickets and bookings
Quotes and invoices
Status in plain words
Tickets and bookings
Documents
Upload documents against a checklist
Define the documents needed at each stage, such as ID proof, address proof or site photos. Customers upload from their phone; your team verifies or rejects with a reason. The portal shows what is still missing, which cuts follow-up calls.
- Stage-wise checklist
- Verify or reject
- Missing items shown
Stage-wise checklist
Verify or reject
Missing items shown
Pay online
Pay invoices and instalments
Pending invoices and upcoming instalments are listed with a pay button using your Razorpay account. Receipts are available to download. Payment status updates your CRM at once, so collections do not depend on someone remembering to chase.
- UPI and cards
- Instalment list
- Receipt download
UPI and cards
Instalment list
Receipt download
Branding
Your name, your colours
Show your logo, colours and support contact on the portal. Use wording suited to your business, for example buyer portal for property, applicant portal for admissions or borrower portal for loans, without changing how the system works underneath.
- Logo and colours
- Custom wording
- Support contact
Logo and colours
Custom wording
Support contact
Permissions
Show only what you choose
You decide which fields, documents and comments a customer can see. Internal notes and scores stay private. A customer can only reach their own record, and every login and download is written to the audit log.
- Field-level visibility
- Internal notes hidden
- Logins in audit log
Field-level visibility
Internal notes hidden
Logins in audit log
Feedback
Collect ratings after service
After a ticket closes or a milestone is reached, the portal asks for a rating and comment. Low scores raise an alert to the manager. Good ones can trigger a request for a review or referral on WhatsApp.
- Rating after service
- Low-score alert
- Referral request
Rating after service
Low-score alert
Referral request
How it works
- 1
Choose what customers see
Select the sections, fields and documents to show.
- 2
Invite by link
Share the portal link on WhatsApp or SMS; customers log in with OTP.
- 3
Let them self-serve
Customers upload, pay and track while your team handles the exceptions.
Frequently asked questions
Do customers need to install an app?
No. The portal runs in a browser on phone or computer, and customers log in with an OTP.
Can I hide internal remarks?
Yes. Only the fields, documents and comments you mark as visible appear to the customer.
Can the portal be used in Hindi?
Our interface supports Hindi and English. Content you add, such as checklist names, can be written in any language.
Is a customer's data safe from other customers?
A customer can reach only their own record, and access is checked on the server for every request.
Can customers pay partially?
Yes, when you have set up an instalment schedule or allow part payment on an invoice.
See Gandiv on your own leads
Start free, or book a short demo and we will set it up with your pipeline.